Job Description
Welcome to The Fort Worth Grand Hotel, where we define modern luxury and exceptional hospitality. We are currently experiencing rapid growth and are looking for a charismatic and detail-oriented Front Desk Agent to join our award-winning team immediately. If you thrive in a fast-paced environment and love creating memorable guest experiences, this is the perfect opportunity for you.
Why You Will Love Working Here:
- Competitive Pay: Earn between $18.00 and $23.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
- Employee Discounts: Enjoy exclusive rates at our partner hotels and restaurants.
- Career Growth: Clear pathways for advancement into Management roles.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for someone who is professional, tech-savvy, and dedicated to service excellence.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a seamless check-in and check-out process, maintaining a friendly and welcoming demeanor at all times.
- Reservations Management: Handle all hotel reservations accurately using our Property Management System (PMS) and manage phone inquiries with professionalism.
- Problem Solving: Address guest complaints or issues promptly and professionally, escalating complex matters to the manager while ensuring the guest feels valued.
- Administrative Tasks: Maintain accurate guest records, process payments, and manage the front desk cash and credit transactions.
- Concierge Services: Provide local area recommendations and assist with valet, bell services, and shuttle coordination.
- Housekeeping Liaison: Coordinate with the housekeeping team to ensure rooms are ready for arrivals and address any maintenance issues reported by guests.
Qualifications
- Experience: Previous experience in hospitality or a customer service role is preferred but not required; we offer training for the right candidates.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and reservation software (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills with a polished telephone manner.
- Availability: Must be able to work flexible shifts, including weekends, nights, and holidays.
- Attributes: Strong problem-solving abilities, a professional appearance, and the ability to stand for extended periods.