Job Description
We are urgently hiring a friendly and professional Front Desk Agent to join our dynamic hospitality team in Kansas City, MO. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. We offer a competitive wage package and opportunities for career growth within the hospitality industry.
What We Offer:
- Competitive hourly pay ($15.00 - $18.00/hr)
- Employee discounts on dining and accommodations
- Comprehensive training programs
- A supportive and energetic team culture
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Manage check-in and check-out procedures efficiently, including verifying identity and collecting payments.
- Answer incoming calls and emails, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints or requests promptly to ensure high satisfaction scores.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process daily financial transactions and maintain accurate records using property management software.
- Assist in coordinating with housekeeping and maintenance staff to ensure guest rooms are ready.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a customer service or hospitality role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is a plus.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- A professional appearance and a friendly, approachable demeanor.
- Basic math skills for cash handling and billing.