Job Description
Join the vibrant team at Grand Hospitality Group's premium downtown Chicago location! We're seeking passionate hospitality professionals to elevate our guest experience through exceptional service and local expertise. This part-time role offers flexible scheduling in one of the city's most iconic hotels.
Responsibilities
- Deliver personalized guest assistance with local recommendations and reservations
- Manage VIP requests and coordinate special arrangements
- Maintain comprehensive knowledge of Chicago attractions and events
- Collaborate with front desk and housekeeping teams for seamless operations
- Handle guest inquiries via phone, email, and in-person
- Process payments and manage concierge transactions
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Deep familiarity with Chicago attractions and services
- Ability to work evenings, weekends, and holidays
- Proficiency in hotel management software (Opera/PMS)
- Multilingual capabilities (Spanish preferred)
- Valid Illinois Food Handler's certification
- Professional appearance and demeanor