Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent, Part-Time! As the first point of contact for our guests, you'll create memorable experiences through exceptional service. This role offers flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hospitality brand. Ideal for students or professionals seeking a vibrant work environment in the heart of Philadelphia.
Responsibilities
- Efficiently check in/out guests while maintaining accuracy in reservation systems
- Process payments, manage cash handling, and reconcile daily transactions
- Respond promptly to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk operations and administrative records
- Resolve guest concerns with professionalism and discretion
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Philadelphia area attractions and services
- Valid Pennsylvania driver's license (if required for errands)