Job Description
Welcome to Lakeside Luxury Suites & Spa, where we are dedicated to providing exceptional hospitality experiences. We are currently urgently hiring a professional and charismatic Front Desk Agent to join our award-winning team in Mesa, Arizona. If you have a passion for guest relations and thrive in a dynamic, fast-paced environment, we want you to be part of our success story.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We offer competitive compensation, comprehensive benefits, and a supportive culture that encourages professional growth.
Responsibilities
- Guest Check-In/Check-Out: Process arrivals and departures efficiently using our property management system, ensuring a smooth and personalized experience.
- Guest Relations: Respond to all inquiries, requests, and complaints with empathy and professionalism to ensure 100% guest satisfaction.
- Reservations: Assist with reservation management, room assignments, and up-selling packages to maximize revenue opportunities.
- Front Office Operations: Maintain the front desk area in pristine condition, manage the phone system, and handle cash transactions accurately.
- Collaboration: Communicate effectively with housekeeping, maintenance, and restaurant staff to ensure room readiness and service coordination.
- Security: Adhere to hotel security protocols and procedures to ensure the safety of guests and property.
Qualifications
- Experience: Minimum of 1 year of front desk experience in a luxury or full-service hotel environment.
- Education: High school diploma or GED required; hospitality certification is a plus.
- Skills: Proficient in MS Office and Property Management Systems (PMS) such as Oracle Opera or Micros.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Professionalism: A polished appearance and a positive, service-oriented attitude.