Job Description
Join our award-winning team at the Grand Minneapolis Hotel! We're seeking enthusiastic individuals with no prior experience to kickstart their hospitality careers. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service in our luxurious downtown location. We provide comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, benefits, and the chance to grow in one of Minnesota's premier hospitality destinations.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Respond promptly to guest inquiries and requests
- Handle billing and payment processing accurately
- Collaborate with housekeeping and maintenance teams
- Resolve guest issues with empathy and solution-oriented mindset
- Maintain clean, organized front desk environment
Qualifications
- No experience required – we provide full training!
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer service mindset
- High school diploma or equivalent