Job Description
We are seeking a passionate and detail-oriented Front Desk Agent to join our award-winning team in the heart of Nashville, TN. As a key member of our hotel staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are currently urgently hiring and looking for individuals who excel in a fast-paced environment and have a genuine passion for hospitality.
In this role, you will manage guest check-ins and check-outs, handle inquiries with a smile, and ensure our property maintains the highest standards of cleanliness and service. If you are ready to advance your career in the hotel industry and work in a vibrant city known for its music and culture, we want to hear from you.
Why Join Us?
- Competitive pay ranging from $18.00 - $22.00 per hour.
- Comprehensive benefits package including health, dental, and vision.
- Employee discounts on dining and hotel stays.
- Opportunities for advancement within the company.
- A supportive and dynamic work environment.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere throughout their stay.
- Check-in/Check-out: Process reservations and registrations efficiently using hotel property management systems (PMS).
- Communication: Handle incoming calls, emails, and in-person inquiries regarding reservations, local attractions, and hotel amenities.
- Problem Solving: Address guest complaints or concerns promptly and professionally to ensure high levels of guest satisfaction.
- Front Desk Operations: Maintain the front desk area, including organizing the lobby, restocking supplies, and managing the cash drawer.
- Team Collaboration: Coordinate with housekeeping, maintenance, and restaurant staff to ensure seamless service delivery.
Qualifications
- Experience: Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technology: Proficiency in Microsoft Office Suite and hotel reservation software (e.g., Opera, StayNTouch).
- Problem Solving: Strong ability to remain calm under pressure and resolve conflicts effectively.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and nights.
- Education: High school diploma or equivalent required; some college preferred.