Job Description
Join our award-winning team at Grand Horizon Hotel as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in the heart of Phoenix, AZ. This is a high-impact role perfect for hospitality enthusiasts who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Arizona's premier hotels. Apply now to become part of our legacy of excellence!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized lobby and front desk area
- Assist with special event coordination and group bookings
Qualifications
- Previous hotel front desk or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in hotel property management systems
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license (if required for airport runs)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Phoenix attractions and transportation
- Positive attitude with a passion for hospitality