Job Description
Join our dynamic team at Grand Tampa Hospitality! We're urgently seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This full-time shift-based role offers immediate opportunities for career growth in the heart of Tampa's thriving hospitality scene. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints and escalate complex issues promptly
- Operate hotel management systems (Opera, Fidelio) efficiently
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer responsibilities
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Tampa attractions and local services
- Valid Florida driver's license (preferred)
- High school diploma or equivalent required