Job Description
Join our award-winning team at Grand Harbor Hospitality as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premier Tampa location. This shift-based role offers competitive compensation, growth opportunities, and the chance to be the first point of contact for international and domestic travelers. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to start your hospitality career journey!
Responsibilities
- Seamlessly manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and optimize room assignments using Opera PMS
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process payments and maintain accurate financial documentation
- Assist with concierge services and local area recommendations
- Maintain security protocols and manage key inventory systems
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional multitasking abilities during peak shift hours
- Strong problem-solving skills with conflict resolution experience
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required