Job Description
Join our award-winning team at the Grand Capital Hotel, where luxury meets hospitality in the heart of Washington DC. We're urgently seeking passionate Front Desk Agents to create unforgettable guest experiences at our prestigious downtown location. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of DC's most iconic hotels.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams
- Execute upselling opportunities for room upgrades and amenities
- Maintain lobby area appearance and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Washington DC hospitality license preferred
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of DC area attractions and transportation