Job Description
Join the Heart of Memphis Hospitality!
Memphis Lakeside Resort & Spa is currently hiring urgently for a highly motivated Front Desk Agent. If you are a polished professional with a passion for guest service, this is your chance to shine in one of the city's premier hospitality locations.
In this role, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We are looking for individuals who are not just capable, but excel at creating memorable experiences.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Out: Process guest registrations efficiently using our property management systems (PMS).
- Reservation Management: Handle incoming calls and manage room reservations accurately.
- Guest Relations: Address guest inquiries, requests, and complaints with patience and a solution-oriented approach.
- Lobby Maintenance: Maintain a pristine and inviting lobby environment at all times.
- Concierge Services: Offer local recommendations and assist with travel arrangements.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Demeanor: A friendly, outgoing personality with a professional appearance.
- Technology: Proficiency with computers and hotel software (e.g., Opera, Micros).
- Availability: Ability to work flexible shifts, including weekends and holidays.