Job Description
Welcome to the ultimate hospitality career opportunity. Ocean View Resort & Spa is currently seeking passionate individuals to join our award-winning team as Hotel Front Desk Agents.
We believe that the best service starts with the best people. Even if you have no prior experience, we provide comprehensive on-the-job training to help you succeed. If you possess a positive attitude, a warm smile, and a genuine willingness to learn, we want to meet you! Join us in creating unforgettable memories for our guests in beautiful Virginia Beach.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full benefits package including health, dental, and vision.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the hotel group.
- A fun, supportive, and inclusive work environment.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and comfortable experience.
- Check-in/Check-out: Process reservations, registrations, and payments efficiently using our Property Management System (PMS).
- Communication: Answer phone calls professionally and handle incoming inquiries regarding room availability and local attractions.
- Reception Support: Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Problem Solving: Address guest concerns promptly and escalate issues to management when necessary.
- Revenue Management: Upsell rooms and services to maximize revenue where appropriate.
Qualifications
- Entry-Level Friendly: No prior hotel experience required; we are happy to train the right candidate.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A genuine passion for helping others and providing top-tier service.
- Flexibility: Willingness to work various shifts, including weekends, holidays, and evenings.
- Tech Savvy: Basic computer proficiency and the ability to learn new software quickly.
- Appearance: Professional appearance and grooming standards.