Job Description
We are seeking a dynamic and dedicated Front Desk Agent to join our award-winning team at The Grandview Resort & Spa. We are currently urgently hiring individuals who are passionate about delivering exceptional guest experiences in Mesa, Arizona.
About the Role
As the face of our resort, you will be responsible for creating a welcoming atmosphere for all guests. We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced hospitality setting and want to advance your career with a top-tier property, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests and assist with check-in and check-out procedures efficiently and accurately.
- Guest Relations: Address guest inquiries, requests, and complaints promptly, ensuring a solution-focused approach that exceeds expectations.
- Operations Management: Handle daily front desk operations, including telephone calls, email correspondence, mail handling, and message taking.
- Revenue Maximization: Proactively upsell hotel amenities, dining options, and spa services to enhance the guest experience and increase revenue.
- Security & Safety: Adhere to all hotel security protocols, fire safety regulations, and registration laws to ensure a safe environment for guests and staff.
- Housekeeping Coordination: Communicate maintenance needs and housekeeping requests to ensure rooms are ready for new arrivals.
Qualifications
- Education: High school diploma or GED equivalent required; hospitality certification is a plus.
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Skills: Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Computer Proficiency: Must be comfortable using Property Management Systems (PMS) and standard office software.
- Availability: Ability to work flexible hours, including weekends, holidays, and night shifts.