Job Description
The Grand Luxury Hotel & Suites is currently Urgently Hiring a dedicated Front Desk Agent to join our dynamic team in the heart of Nashville. We are looking for a friendly, professional individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.
As a key member of our front office team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer competitive compensation, comprehensive benefits, and a supportive work culture that values your contribution.
Why Join Us?
- Competitive hourly wage: $18.00 - $22.00
- Health, dental, and vision insurance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within the brand
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Efficiently process reservations, verify guest information, and handle payments using the Property Management System (PMS).
- Guest Services: Answer guest inquiries regarding local attractions, dining, and hotel services with accuracy and enthusiasm.
- Problem Resolution: Address and resolve guest complaints or issues promptly to ensure 100% guest satisfaction.
- Administrative Tasks: Maintain accurate guest records, handle correspondence, and manage the lobby area to ensure it is welcoming and tidy.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and standard PMS software (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be flexible to work evenings, weekends, and holidays.