Job Description
Join our award-winning hospitality team at the Denver Grand Hotel! We're urgently seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training for motivated individuals ready to launch their hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Denver's vibrant downtown.
Responsibilities
- Check in/out guests efficiently while maintaining professional standards
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety protocols and emergency procedures
- Conduct daily audits and report discrepancies
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, email)
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset
- Detail-oriented with organizational abilities
- Willingness to learn hotel operations systems