Job Description
We are currently Urgently Hiring a dynamic and welcoming Front Desk Agent to join our award-winning team in Oklahoma City. If you thrive in a fast-paced hospitality environment and have a passion for creating memorable guest experiences, we want to meet you!
As a key member of our front-of-house team, you will be the face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a smooth and welcoming check-in process.
- Operations: Manage daily front desk operations, including check-ins, check-outs, and room assignments efficiently.
- Communication: Answer incoming calls and emails promptly, providing information about hotel amenities and local area attractions.
- Problem Resolution: Handle guest inquiries, complaints, and special requests with professionalism and a solution-oriented mindset.
- Cash Handling: Process transactions accurately and maintain a clean, organized cash drawer at the end of each shift.
- Security: Verify identification and maintain a safe and secure environment for all guests and staff.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required for enthusiastic candidates.
- Education: High school diploma or GED required.
- Skills: Proficiency in hotel management software and computer literacy (Microsoft Office Suite).
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor with a strong focus on guest satisfaction.
- Availability: Flexibility to work various shifts, including weekends and holidays.