Job Description
Are you a hospitality professional looking to elevate your career in the heart of Seattle? Pacific Heights Hospitality Group is urgently hiring dynamic Front Desk Agents to join our elite team. We are seeking individuals who embody our commitment to excellence, exceptional service, and creating memorable experiences for our guests.
As a Front Desk Agent, you are the face of our brand. You will be responsible for ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive until their departure. This is an excellent opportunity for those looking to grow within a high-end property in a bustling metropolitan area.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive benefits package (medical, dental, vision)
- Employee discounts on dining and stays
- Opportunities for advancement within the group
- Modern, supportive work environment
Responsibilities
- Guest Relations: Greet guests warmly and professionally upon arrival, assisting with check-in and check-out procedures efficiently and accurately.
- Communication: Handle incoming phone calls, emails, and guest inquiries with poise, ensuring all requests are resolved promptly.
- Operations: Manage the front desk operations during shifts, including processing payments, handling reservations, and managing room keys.
- Problem Solving: Address guest complaints or issues with a proactive solution-oriented mindset, escalating complex matters to management when necessary.
- Appearance: Maintain a pristine and welcoming lobby area, ensuring the hotel’s aesthetic standards are met at all times.
- Teamwork: Collaborate effectively with housekeeping, maintenance, and restaurant staff to ensure a seamless guest experience.
- Security: Adhere to all hotel security protocols and fire safety regulations to ensure the safety of guests and staff.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk or hospitality role is preferred.
- Skills: Proficiency in hotel management software (PMS) and POS systems is highly desirable.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished appearance and a friendly, outgoing personality.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings.
- Education: High school diploma or equivalent required; additional hospitality training is a plus.
- Language: Bilingual skills (Spanish) are a major plus.