Job Description
Join our award-winning hospitality team at Memphis Grand Hotel! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in the heart of Memphis.
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment details
- Manage room assignments using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Uphold brand standards through consistent service delivery
- Operate PBX systems for incoming/outgoing communications
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for financial transactions
- Valid driver's license and reliable transportation
- Must pass background check and drug screening