Job Description
Join the vibrant hospitality scene in Austin as a Front Desk Agent for weekend shifts! At Grandview Hotel Austin, we're seeking charismatic professionals to create memorable guest experiences. You'll be the first point of contact for our discerning travelers, combining local Austin charm with premium service. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most dynamic cities. Apply today to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and concerns promptly with solution-oriented mindset
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest satisfaction and revenue
- Maintain security protocols for guest and property safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently in fast-paced weekend environments
- Basic knowledge of Austin attractions and local recommendations
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (for occasional errands)
- High school diploma or equivalent required