Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during flexible shift schedules. Be the first point of contact for high-profile clientele while enjoying competitive benefits, career growth, and an unbeatable NYC location. Perfect for night owls and early birds alike!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Coordinate room assignments and special requests (VIP, accessibility)
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Utilize Opera PMS system for real-time inventory management
- Resolve guest complaints swiftly and diplomatically
Qualifications
- Minimum 1 year hospitality experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management systems (Opera, Fidelio)
- Fluent in English; multilingual a plus
- Valid NYC Food Handler's Certificate
- Ability to stand for extended periods
- High school diploma or equivalent required