Job Description
Are you a people person looking for an exciting opportunity in Tampa?
Suncoast Hospitality Group is urgently hiring dedicated Front Desk Agents to join our dynamic team. We are seeking individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. If you have a knack for customer service and want to work in a role that offers flexible shift work options, we want to hear from you!
As a Front Desk Agent, you will be the face of our brand, greeting guests, managing reservations, and ensuring a seamless stay for every visitor. We offer competitive pay, a supportive work culture, and opportunities for growth within the company.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift schedules to accommodate your lifestyle.
- Comprehensive training and development programs.
- Employee discounts on stays and amenities.
Responsibilities
- Guest Relations: Greet and welcome guests warmly, check them in/out efficiently, and answer any inquiries regarding hotel services and local attractions.
- Operations Management: Manage the front desk operations during your shift, ensuring all reception duties are completed accurately.
- Communication: Handle incoming phone calls, emails, and faxes promptly and professionally; coordinate with housekeeping and maintenance teams.
- Security: Monitor key control procedures and ensure the safety and security of the hotel premises and guests.
- Reservations: Assist with booking rooms, managing room inventory, and handling special requests to enhance guest satisfaction.
- Problem Solving: Resolve guest complaints or issues on the spot or escalate to management when necessary to ensure a positive guest experience.
Qualifications
- Experience: Previous experience in a hospitality or customer service role is preferred.
- Availability: Must be willing to work various shifts, including weekends, nights, and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency in Microsoft Office suite and property management systems (PMS) is a plus.
- Professionalism: A friendly, approachable, and professional demeanor is essential.
- Flexibility: Ability to stand for extended periods and lift light objects (up to 25 lbs).