Job Description
Urgent Hiring: Front Desk Agent Wanted in New York!
Are you a people-person looking for a rewarding career in the hospitality industry? Grand Horizon Hotel Group is currently seeking a dedicated and energetic Front Desk Agent to join our luxury team in the heart of New York City. We offer competitive pay, flexible shift work schedules, and a vibrant work environment.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. If you are ready to take the next step in your career and join a team that values excellence, apply today!
Responsibilities
- Check guests in and out efficiently, ensuring accurate registration and payment processing.
- Greet all visitors and guests warmly, providing a positive first impression of the hotel.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Manage phone calls and emails, answering questions regarding services, amenities, and local attractions.
- Monitor the front desk area to ensure security and safety protocols are followed.
- Maintain the cleanliness and organization of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent verbal communication and interpersonal abilities.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency in Microsoft Office and property management software (e.g., Opera, MICROS).
- Professional appearance and a positive attitude.