Job Description
Join our award-winning downtown Columbus hotel team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury property. This is a fantastic opportunity for career growth in the hospitality industry with competitive pay, comprehensive benefits, and a dynamic work environment.
Our ideal candidate thrives in fast-paced settings, possesses outstanding communication skills, and takes pride in creating memorable stays for international and domestic travelers. Full training provided – no prior hotel experience required!
Responsibilities
- Check guests in/out efficiently using our PMS system while maintaining accuracy
- Manage room reservations, upgrades, and special requests with precision
- Resolve guest concerns promptly and professionally following service standards
- Process payments, manage cash handling, and maintain financial records
- Coordinate with housekeeping, maintenance, and F&B departments seamlessly
- Act as local tourism ambassador providing recommendations for attractions
- Maintain cleanliness and organization at the front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer literacy with proficiency in reservation systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Must pass background check and drug screening