Job Description
Join our award-winning hospitality team at the heart of Cleveland! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our downtown luxury hotel. This is your opportunity to shine in a fast-paced environment while building a rewarding career in the hospitality industry.
As the first point of contact for our international and domestic guests, you'll embody our commitment to excellence through warm service and seamless operations. We offer competitive compensation, comprehensive benefits, and clear growth pathways for dedicated professionals. Immediate start available for qualified candidates!
Responsibilities
- Check in/out guests efficiently with hotel management systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management to exceed expectations
- Process payments, manage reservations, and maintain detailed guest records using Opera/PMS systems
- Monitor security procedures and emergency protocols to ensure guest safety
- Collaborate with concierge and valet teams to create personalized guest experiences
- Execute upselling strategies for room upgrades and premium services
- Maintain pristine lobby aesthetics and ensure front desk supplies are stocked
Qualifications
- Minimum 1 year hotel front desk or customer service experience in a luxury property
- Proficiency with property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication skills with fluency in English; additional languages valued
- Ability to multitask in high-pressure situations with attention to detail
- Valid Ohio driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation systems
- Positive attitude and professional appearance aligning with brand standards