Job Description
Join our award-winning team at Grandview Hospitality as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to create unforgettable guest experiences in our downtown Milwaukee luxury hotel. As the first point of contact, you'll showcase our commitment to excellence while managing check-ins, coordinating services, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment with growth opportunities.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and dining departments
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and multitasking abilities
- Basic knowledge of Milwaukee attractions and services
- High school diploma or equivalent required
- Must pass background check and drug screening