Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis as we urgently seek a passionate Front Desk Agent to deliver exceptional guest experiences. Located in the heart of downtown, our luxury hotel offers competitive benefits, career growth opportunities, and a dynamic work environment. If you thrive in fast-paced hospitality settings and possess exceptional interpersonal skills, we want to hear from you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized reception area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid MN hospitality certification preferred
- Strong attention to detail and multitasking ability
- Positive attitude and team-oriented mindset