Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. If you thrive in fast-paced environments and have a knack for hospitality, apply now to become part of Music City's premier hotel team. Immediate openings available!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling
Qualifications
- Previous front desk or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency in hotel management software (e.g., Opera, IDS)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license for valet duties (if applicable)