Job Description
Join our award-winning team in the heart of Music City! Grand Hotel Nashville is urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of Nashville's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel property management systems
- Address guest inquiries and resolve complaints with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for flawless service
- Upsell hotel amenities, dining options, and local attractions
- Execute safety protocols and emergency procedures as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and events