Job Description
Join our award-winning team at Grand Mesa Hotel & Resort! We're urgently seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in Mesa's premier hospitality destination. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Apply today and grow your career in hospitality!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Respond to guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments, handle cash transactions, and maintain accurate records
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints promptly and escalate when necessary
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- Spanish fluency preferred (not required)
- Positive attitude and commitment to teamwork