Job Description
Join our award-winning team at Grand Harbor Hotel & Resort as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to create unforgettable guest experiences in the heart of Jacksonville. This is your opportunity to shine in a dynamic environment where every interaction matters. Enjoy competitive compensation, flexible scheduling, and career growth opportunities in one of Florida's most vibrant cities. Apply today and become part of our family!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software systems
- Handle reservations, room assignments, and special requests with precision
- Resolve guest inquiries and concerns promptly with exceptional service
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a professional front desk appearance and organized workspace
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Jacksonville attractions and local services
- Valid Florida driver's license preferred
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required