Job Description
Join our award-winning team at Pacific Gateway Hotel & Resort, where hospitality meets excellence! We're urgently seeking dynamic Front Desk Agents to deliver world-class guest experiences in the heart of beautiful San Diego. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in one of America's top tourist destinations. Apply today to start your hospitality career journey!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized service excellence
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required