Job Description
Join our award-winning oceanfront resort as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible shift options, and career growth opportunities in Virginia Beach's premier hospitality destination.
Responsibilities
- Manage seamless guest check-ins/check-outs using property management systems
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Execute upselling strategies for premium rooms and amenities
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Strong attention to detail with multitasking capabilities
- Valid Virginia driver's license (if required for errands)
- Basic knowledge of local attractions and transportation options