Job Description
Join the premier team at the Oceanfront Hospitality Group in Virginia Beach. We are currently seeking a dynamic and professional Front Desk Agent to become the welcoming face of our hotel. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Full-Time Front Desk Agent, you will be responsible for managing guest check-ins and check-outs, handling inquiries with warmth and efficiency, and ensuring our lobby is a welcoming environment. We offer a competitive salary, comprehensive benefits, and a culture that values your hard work and dedication.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Employee discount on hotel stays and dining
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage the hotel's reservation system accurately and efficiently to maximize room occupancy.
- Handle guest inquiries, complaints, and requests professionally, resolving issues to the guest's satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions with strict accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Assist in promoting hotel amenities, dining options, and local attractions to guests.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Strong communication skills and a friendly, approachable demeanor.
- Proficiency in computer systems, specifically Microsoft Office and property management software.
- Ability to stand for extended periods and lift light objects.
- Flexibility to work various shifts, including weekends and holidays.