Job Description
Join the heart of hospitality at the prestigious Grand Capital Hotel, where luxury meets local charm in Washington DC. We seek exceptional Front Desk Agents to create unforgettable guest experiences in our iconic downtown location. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and ensuring seamless operations. This role offers competitive compensation, comprehensive benefits, and career growth in one of DC's most dynamic hotel environments. Perfect for detail-oriented professionals passionate about service excellence.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations, billing inquiries, and guest requests with precision
- Coordinate with housekeeping, maintenance, and F&B departments for flawless operations
- Utilize hotel management systems (Opera, Fidelio) to optimize occupancy and revenue
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera/Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid DC work authorization and clean background check
- Strong attention to detail and organizational abilities
- Flexible availability including weekends/holidays
- Basic knowledge of DC attractions and transportation