Job Description
Are you a charismatic individual looking to kickstart your career in the heart of the nation's capital? The Capital Hotel Group is currently seeking enthusiastic Front Desk Agents to join our dynamic team in Washington, DC. We value personality, professionalism, and a genuine desire to serve.
We are proud to be a No Experience Required employer. We believe in nurturing talent. If you have a great attitude, excellent communication skills, and a drive to succeed, we will provide the training and mentorship you need to thrive in a luxury hospitality environment.
Why Join Us?
- Competitive hourly wage ($16.50 - $20.00)
- Comprehensive paid training program
- Health, dental, and vision insurance
- Employee discounts on dining and accommodations
- Opportunities for advancement within the organization
Responsibilities
- Greet and Welcome: Provide a warm, professional, and welcoming experience to every guest, ensuring a positive first impression.
- Guest Services: Handle check-ins and check-outs efficiently using our Property Management System (PMS).
- Communication: Answer multi-line phones professionally and respond to guest inquiries via email or in-person promptly.
- Problem Solving: Address guest concerns or complaints with empathy and resolve issues to ensure guest satisfaction.
- Administrative Support: Assist with mail distribution, package handling, and maintaining the front desk area's cleanliness.
- Sales & Upselling: Promote hotel amenities, restaurant services, and local attractions to increase revenue.
Qualifications
- Experience: None required. We are looking for attitude and aptitude over prior experience.
- Communication: Excellent verbal and written communication skills in English.
- Appearance: Professional appearance and grooming standards are essential.
- Technology: Basic computer literacy and familiarity with smartphones or tablets.
- Work Ethic: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Interpersonal: A friendly, outgoing personality with a customer-first mindset.