Job Description
Join our award-winning hospitality team at Grand Capital Hotels as a Front Desk Agent in the heart of Washington DC and Northern Virginia! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury properties. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant travel destinations. Whether you're a seasoned hospitality pro or a motivated newcomer, we provide extensive training to ensure your success.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with prompt, personalized solutions
- Coordinate with housekeeping, maintenance, and security teams
- Provide local recommendations and concierge services
- Maintain accurate guest records and confidential information
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of DC/VA attractions and transportation