Job Description
Join Nashville's premier hospitality destination as a Weekend Front Desk Agent at the iconic Grand Hotel Nashville! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak weekend operations. As the first point of contact, you'll embody Music City's legendary warmth while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive pay, flexible scheduling, and opportunities to network with Nashville's vibrant tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Process payments, handle cash transactions, and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and ensure compliance with safety protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel reservation systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Nashville attractions and transportation
- Valid Tennessee driver's license preferred