Job Description
Join our award-winning team as a Front Desk Agent where you'll be the first point of contact for our distinguished guests. We're seeking a dynamic professional to manage weekend operations with exceptional service excellence. This role offers a competitive salary, comprehensive benefits, and opportunities for career advancement in the heart of Washington, IL.
Our ideal candidate thrives in fast-paced environments, possesses polished communication skills, and takes pride in creating memorable guest experiences. If you're passionate about hospitality and ready to elevate our weekend service standards, we encourage you to apply.
Responsibilities
- Manage check-in/check-out processes for weekend guests with precision and efficiency
- Handle guest inquiries and resolve issues using problem-solving skills and empathy
- Operate property management systems and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash handling procedures
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional verbal communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Flexible availability to work weekends and holidays
- Basic knowledge of hospitality industry trends
- High school diploma or equivalent required