Job Description
Join our award-winning team at the heart of Raleigh's vibrant hospitality scene! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for professionals who thrive in fast-paced environments and take pride in creating memorable stays for travelers from around the world.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local area expertise
- Process payments and manage billing discrepancies
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Collaborate with cross-department teams for seamless operations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Valid North Carolina hospitality certification preferred
- Basic computer literacy and multitasking ability
- Positive attitude and problem-solving mindset