Job Description
Join our award-winning luxury hotel in the heart of Austin as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean, organized front desk environment
Qualifications
- Previous hotel or customer service experience required
- Proficiency with Opera or similar property management software
- Strong communication and problem-solving skills
- Ability to work flexible weekends (Fri-Sun)
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Texas Food Handler certification preferred
- Fluency in English; Spanish bilingual a plus