Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional guest experiences are crafted daily. We're seeking charismatic Front Desk Agents to deliver premium service during weekend shifts in the vibrant heart of Charlotte, NC. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel group.
Responsibilities
- Check-in/check-out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using conflict resolution skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Act as hotel ambassador providing local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Valid North Carolina hospitality worker permit
- Flexible availability including weekends and holidays
- Positive attitude with strong problem-solving abilities