Job Description
Join our award-winning hospitality team at Grand City Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our high-traffic weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in Chicago's vibrant downtown district. Enjoy complimentary hotel stays, employee discounts, and a supportive team environment that values work-life balance.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest needs
- Perform nightly audits and generate daily reports
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling skills
- Professional appearance and positive attitude
- Must be authorized to work in the US