Job Description
Join our award-winning team at Grand Plaza Hotel! We're urgently hiring motivated Front Desk Agents with no experience required. This is your golden ticket to launch a career in hospitality while working in Richmond's vibrant downtown. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Perfect for career changers, recent graduates, and service-oriented individuals ready to shine!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Act as primary point of contact for guest requests and local area recommendations
- Maintain accurate records using our property management system
- Handle cash transactions and credit card processing securely
- Uphold brand standards through impeccable cleanliness and presentation
Qualifications
- No experience required! We provide comprehensive onboarding training
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication and interpersonal skills
- Proficient in basic computer applications (email, browsers)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays