Job Description
Are you a people-person looking to make an impact this weekend? Lumina Hospitality Group is seeking a highly motivated Front Desk Agent to join our elite team in Chicago, IL. We pride ourselves on delivering world-class service, and we need someone like you to represent our brand with professionalism and warmth.
In this role, you will be the first point of contact for our valued guests, ensuring a seamless and memorable check-in and check-out experience. We offer competitive pay, flexible scheduling, and a supportive work environment that fosters career growth. If you thrive in a fast-paced environment and love connecting with people, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $22)
- Weekly paychecks
- Discounted room rates and perks
- Training and development opportunities
Responsibilities
- Guest Relations: Greet and welcome guests warmly, checking them in and out efficiently while answering any inquiries regarding local attractions and services.
- Communication: Manage high-volume phone calls and emails professionally, ensuring clear and timely communication with guests and internal departments.
- Administrative Duties: Process payments accurately, maintain guest profiles in the property management system (PMS), and handle daily deposits.
- Area Maintenance: Keep the front desk area, lobby, and public spaces tidy and organized to ensure a welcoming atmosphere.
- Problem Solving: Handle guest complaints or special requests with a calm and solution-oriented mindset, escalating issues to management when necessary.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality, front desk, or customer service is preferred.
- Schedule: Must be available to work weekend shifts (Friday, Saturday, and/or Sunday) on a recurring basis.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficient in Microsoft Office Suite and comfortable learning new property management software.
- Professionalism: A polished appearance and a positive, customer-first attitude.
- Flexibility: Ability to work varying shifts, including early mornings or late evenings, as required by business needs.