Job Description
Join our award-winning luxury hotel in the heart of San Antonio! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during high-energy weekend shifts. If you thrive in fast-paced environments and possess a passion for hospitality, this role is your gateway to a rewarding career in the Texas tourism industry.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid Texas driver's license preferred
- Basic computer literacy and cash handling experience
- Bilingual (English/Spanish) highly desirable