Job Description
Join our award-winning downtown Seattle hotel as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to manage weekend operations with exceptional service. Enjoy competitive pay, complimentary parking, and a dynamic team environment while showcasing Seattle's vibrant culture to visitors. Perfect for students, career changers, or hospitality enthusiasts seeking flexible weekend hours.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and resolve issues to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with comprehensive Seattle knowledge
- Uphold brand standards and maintain a pristine lobby environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Marriott)
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid Washington state driver's license and clean driving record
- Basic first aid/CPR certification (or willingness to obtain)
- Fluency in English; multilingual skills a plus