Job Description
Join our award-winning team at Grand Plaza Hotel Charlotte, where luxury meets Southern charm! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our brand's commitment to hospitality excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. This role offers competitive compensation, flexible scheduling, and opportunities for advancement in the dynamic hospitality industry.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservation modifications and inquiries via phone, email, and in-person
- Resolve guest concerns with empathy and proactive problem-solving
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Charlotte area attractions and transportation
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required