Job Description
Join our prestigious waterfront hotel in Miami's vibrant downtown! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in dynamic environments and want to contribute to Miami's premier luxury destination. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities.
Responsibilities
- Efficiently manage guest check-ins/checkouts with personalized service
- Handle reservations, room assignments, and billing transactions
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping, valet, and concierge teams
- Maintain accurate guest records and property management systems
- Execute upselling initiatives for premium rooms and amenities
- Ensure compliance with safety and security protocols
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work weekends, holidays, and variable shifts
- Valid Florida driver's license preferred
- Professional appearance and polished presentation