Job Description
Join our dynamic hospitality team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our busiest weekend shifts. No prior experience required – we provide comprehensive training to help you thrive in this customer-facing role. If you're passionate about service, detail-oriented, and ready to start your career in luxury hospitality, this is your opportunity to shine in Houston's vibrant hospitality scene.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solution-oriented communication
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems efficiently
- Uphold brand standards for cleanliness and presentation
- Assist with concierge services and local recommendations
Qualifications
- No experience required – comprehensive training provided
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Professional appearance and demeanor
- Flexible availability for weekend shifts (Fri/Sat/Sun)
- High school diploma or equivalent